Meet Our Comfort Keepers®

Our team is uniquely qualified and ready to help 

The Fremont Comfort Keepers team is passionate about the high quality in home care services that we provide for our elders our other adult clients who may be recovering from an illness or surgery.  We pride ourselves on the professionalism, compassion, and communication that we bring to the families we work with.

In order to get a complete picture of the unique qualifications of our support staff, read the bios below. Each member of our team has a personal connection to how our Comfort Keepers caregiving services can improve the lives of our clients.

Our management team is dedicated to hiring only the very best people to be our Comfort Keepers care givers.  Our process for selecting our Comfort Keepers caregivers is extremely thorough and includes screening, interviews, and extensive background checks. Only those who pass this process go on to complete training to deliver our special brand of home care and become Comfort Keepers®. What truly sets our people apart, though, is their natural gift for caring for others and the support they receive from the management team. 

All Comfort Keepers complete on-going continuing education. They are bonded, insured and covered by workers' compensation insurance to protect our clients and their families. 

Kymberly Pinnick

General Manager & Human Resources Coordinator

Kym is an experienced and compassionate business professional with over fifteen years of managerial experience and excellent interpersonal communication skills. She first served Comfort Keepers seven years ago as a caregiver and then moved into the office taking on each task with expertise and dedication. Kym attended both St. Joseph's School of Nursing & Illinois State University where she studied nursing and psychology.

Kym has enhanced her strong medical background by completing courses in both Medical Assisting and Certified Nursing Assistant (CNA). In addition, she was the family caregiver for her senior father for 9 years. Through her own personal family experience and hands on attitude, Kym has a sound solid grasp on all aspects of what it means to provide excellent in-home care services and coordinate with other providers such as home health services. Kym handles our day to day operations and oversees the entire staff. She is available to assist and answer any questions or concerns that you may have with warmth and professionalism.

Jamie Thorpe, CSA

Client Services Manager

Jamie meets with our clients and their loved ones to educate them about the at home care services Comfort Keepers provides.  She helps families evaluate how we can assist them with their individual home care needs. Originally from Arizona, Jamie has lived in the Bay Area for over 20 years. Jamie became educated and passionate about the challenges of in home healthcare after being instrumental in the caretaking of her elderly father-in-law who lived with dementia and Alzheimer's disease. Jamie is a great resource to provide you with as much information as needed to ensure you are making the best informed decisions regarding your loved one's healthcare at home. When you become a client, Jamie will personally oversee your loved one’s home care to ensure we are meeting all of your needs and delivering exceptional care.

Raquel Jauss

Scheduling Coordinator

Raquel works seamlessly with Tyra, our Client Care Coordinator; Nancy, our Client Care Specialist; and our experienced caregiving staff in both Alameda and Contra Costa counties to ensure that all of our clients and Comfort Keepers caregiving providers are well matched. She has over 12 years of scheduling experience. Prior to working with Comfort Keepers, Raquel's father became terminally ill. She became the full time family caregiver which required working with social workers, hospital staff, and eventually hospice providers.

She completely understands what our clients and families are going through and what it means to trust the care of your loved one to another. Raquel is in regular communication with all of our clients, their families, and our staff of Comfort Keepers ensuring that we have the appropriate support in place to keep our clients happy, healthy, safe, and comfortable.

Belinda McNeely

Recruitment Specialist

Belinda completed her registered nurse training in New Zealand and went on to post graduate work in Public Health Nursing. Her experience in this field was very fulfilling and gave her great insight into the needs of the in-home client and the requirements of the in-home caregiver. She also has extensive experience in recruitment and hiring. Belinda ensures that only the very best caregivers are selected to work with Comfort Keepers home care clients. She also conducts our Comfort Keepers orientation and provides hands on skills training to our local caregiving staff. She ensures that each and every caregiver is placed in a client’s home thoroughly prepared to deliver high quality senior care.

Nancy Knight

Administrative Assistant

Nancy comes to Comfort Keepers with 20 years of experience in the field of administrative assistance. She joined Comfort Keepers because she is passionate about working with senior citizens to maintain their quality of life. In addition to volunteering for an at-home meal delivery program, Nancy has hands-on caregiving experience helping her mother-in-law to live independently, in a safe and healthy manner, in her home of over 60 years. Currently, she is supporting her husband with the challenges of living with chronic, degenerative diseases. Nancy is happy to answer your questions about our services and products, as well as assist you with scheduling at-home plan of care appointments and caregivers for your or your family member's needs.

Linda Lyles

After Hours Liaison

Linda comes from a background of providing housing services to many elderly and disabled clients though out Alameda County for the past 10 years. She understands the hardship of finding quality in home care for a loved one, as she has experienced this personally with her father who suffered from dementia. She is excited to be a part of the Comfort Keepers team, because she is proud of the consistent quality of care and excellent customer service that we provide to our clients. As the After Hours Liaison, she will be available to assist you with your weekend scheduling needs and to answer any general questions you may have about Comfort Keepers in home care services.

Jacob Francis

Client Service Manager

Jacob began working in healthcare as an Emergency Medical Technician and ultimately became a California licensed paramedic. Providing care to the East Bay community is his passion.  Jacob will meet with you and your family to create a plan of care that provides all of the assistance you or your loved one needs to remain safe and comfortable at home. After beginning care, Jacob stays in close contact with our clients by providing regular quality assurance visits. He makes certain we are meeting your needs and expectations. He will also help coordinate care with other providers such as home health (PT & OT), hospitals, rehabilitation, durable medical suppliers, case managers or hospice. He is always happy to answer any questions you have whether it relates to care for yourself or a loved one, additional community resources or our wonderful Comfort Keepers.

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